This document sets out what you can expect from Adventure Expertise and what your obligations are. By making a booking with Adventure Expertise you are accepting the terms and conditions in this document. If you are making a booking on behalf of someone else you will be deemed to be accepting these terms and conditions for them and should make them aware of the contents.
We will email you confirmation of your booking after we have received payment. This will detail the courses that you have booked on, including dates and prices. If any details are not correct please let us know immediately so that appropriate changes can be made.
The following are included in your booking:
For our ‘open’ (Intro to climbing & all navigation courses) courses we will normally require a minimum number of two participants to be able to deliver the course. For our NGB courses (Lowland Leader, Rock Climbing Instructor, Mountain Leader) we will normally require a minimum number of 4 participants to be able to deliver the course. In the rare event of the participants numbers dropping below those required we will contact you to discuss the options. These may include cancelling the course and transferring your booking to a different location or date or increasing the cost per person on pro rata basis if you prefer. For our ‘Private’ courses minimum participant numbers do not apply.
We endeavour to provide all services as described in our confirmation and to exceed your expectations with regard to the quality of delivery. However, if for any reason we cannot deliver your programme we will notify you promptly. We will refund any payments received in full but we accept no responsibility for any additional costs incurred.
In the interests of the safety and enjoyment of participants we may need to make changes to your course. Should this be necessary we will notify you promptly. This may include a change to the course dates and locations, for example due to dangerous or unstable conditions at the course location or inclement weather. We reserve the right to make these changes at any time and cannot be held liable for any additional costs incurred.
If you cancel your booking
If you would like to cancel all or part of your booking we require notification by email (in writing). As we may not be able to find another person to take your place on the course and will have incurred costs with your booking, the terms stated below apply:
|Notification received ≥ 90 days before programme start date||50% refund OR
Transfer your place to a different date or location within the next calendar year from date of notification (admin fee of £35.00)
|Notification received 15 – 89 days before programme start date||No refund available BUT
Possibility of transferring your place to another date or location within the next calendar year from date of notification, (admin fee of £60.00)
|Notification received 0 – 14 days before programme start date||No refunds or place transfers available|
As such we therefore encourage all of our participants to take out appropriate insurance – please see 'Insurance' below.
We reserve the right to exclude any participant from a course if, in our opinion, their inclusion would pose a safety risk to themselves or any other member of the group. In the event of exclusion we will not offer any refund.
Reasons for exclusion may include (but are not limited to):
Adventure Expertise will accept no liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of Adventure Expertise or associates while attending the course. This includes personal vehicles.
The Adventure Expertise instructor or associate leading your course holds the appropriate National Governing Body Awards and is a member of the Association of Mountaineering Instructors: see www.ami.org.uk or Mountain Training Association: see http://www.mountaintraining.org/associations/mountain-training-association/about-mta
Walking, climbing and mountaineering are activities with a risk of personal injury or death. By booking a course in these activities you are aware of and accept these risks and will be responsible for your own actions and involvement. We will teach you how to manage these risks and your safety will be of paramount concern, however we can never completely remove them. You confirm that you are familiar with the nature of the activities that you wish to undertake and acknowledge those risks that are inherent therein and that you may freely withdraw from any activity without penalty and there is no pressure whatsoever to take part.
We are fully insured to carry out all of the activities described in our confirmation. Further details of our insurance policy are available on request. Our courses do not include any insurance (personal accident, cancellation, curtailment, third party liability, personal injury), as detailed above. We recommend that you take out your own insurance policy with respect to the programme that you are joining us for – the British Mountaineering Council (www.thebmc.co.uk) offer excellent insurance with regard to these sorts of activities. We strongly recommend that you take out personal insurance which will cover you in the event of cancellation due to illness and will cover personal kit during your programme with us.
Your responsibilities include, but are not limited to, the following:
We look forward to meeting you but please don’t hesitate to email us with any questions that you may have in the meantime: i[email protected]